Refunds and Cancellation

Version of 11.10.2026

Consultations are provided by experts, so the contract and the payment are between you and the expert. Refunds are made from the expert’s Stripe account to the card you paid with; the Platform handles the refund process.

1. Cancellation by the client before the consultation

You can cancel a booking in your account at any time before the consultation starts.
If you cancel within the free cancellation window, the full amount paid is refunded.
For a later cancellation, part of the amount may be retained, provided this does not conflict with your right of withdrawal (section 6). The free cancellation window and any retained amount are stated in the booking terms before payment.
Once the consultation has started, it can no longer be cancelled through the Platform.

2. Cancellation by the expert

If the expert cancels the booking, you receive a full refund of the amount paid.

3. Expert no-show

If the expert does not show up for the consultation or does not provide a meeting link, write to [email protected] within 7 days of the scheduled time, quoting the booking. After checking, we will refund the full amount paid.

4. Client no-show

If you do not attend the consultation and did not cancel the booking in advance, the payment is not refunded: the expert reserved this time for you.

5. Technical problems

If a consultation does not take place because of a Platform failure, we refund the full amount. Other technical problems are assessed case by case — please write to us as soon as possible.

6. Right of withdrawal (14 days)

If the expert acts as a trader and you are a consumer, you may withdraw from the contract within 14 days of booking without giving reasons: cancel the booking in your account or write to [email protected].
If the consultation is scheduled within those 14 days, when booking you expressly request that the service begin before the withdrawal period ends and acknowledge that you lose the right of withdrawal once the consultation has been fully provided.
If you withdraw before the consultation starts, we refund the full amount paid.

7. How and when refunds arrive

Refunds for cancellations made in your account start automatically; in other cases, after your request has been reviewed. The money is returned to the card you paid with, usually within 5–10 business days depending on your bank.

8. Test mode

The Platform currently runs in test mode: payments and refunds are test transactions, and no real money is charged or returned.

9. Contact

For any question about cancellations and refunds, write to [email protected]. General terms are in the Terms for Clients.